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Luminous Treasures Refund Policy
Effective Date: January 1st, 2025
At Luminous Treasures, we strive to provide high-quality products and exceptional customer service. We understand that sometimes things don't go as planned, and you may need to return a product. This Refund Policy outlines the conditions under which we will accept returns and issue refunds.
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1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
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The item must be returned within 30 days from the date of purchase.
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The item must be in its original condition, unused, and with all original packaging and tags intact.
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A valid proof of purchase, such as a receipt or order confirmation, must be provided.
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2. Non-Refundable Items
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Certain items are non-refundable:
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Gift cards
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Custom Orders​
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3. Refund Process
To initiate a return, please follow these steps:
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Contact our Customer Service team at [contact@luminoustreasuresllc.com] to start the refund process. Include your order # and reason for a refund.
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Wait for a response, usually 48-72 hours, with next step instructions.
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Pack the item securely, including the original packaging, and all of the accessories/extra materials.
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Ship the package to the address provided by our Customer Service team. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
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4. Refund Method
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 7-10 business days.
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5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same item, contact our Customer Service team at [contact@luminoustreasuresllc.com] for further instructions.
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6. Contact Information
If you have any questions or concerns about this Refund Policy, please contact us at:
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Phone: 410-591-9388